Frequently Asked Questions
Here you'll find answers to the most common questions about orders, delivery, returns and payment. Can't find what you're looking for? Email us at support@stilfullt.se or call +31 6 30 211 980.
Orders
How do I place an order?
Choose the products you'd like, add them to your basket and follow the steps at checkout. You'll receive an order confirmation by email as soon as your purchase is complete.
Can I change or cancel my order?
You can cancel your order as long as it hasn't left our warehouse yet. Email support@stilfullt.se with your order number and we'll help you. If your parcel is already on its way, you can return it in line with our Refund Policy.
I haven't received my order confirmation – what should I do?
Please check your spam or junk folder first. If you still can't find it, contact us at support@stilfullt.se and we'll look into it.
Delivery
How long does delivery take?
Orders are prepared within 1–3 working days. Delivery then takes a further 6–10 working days, so the total delivery time is usually 7–13 working days from the date of your order.
Orders placed after 14:00 (UK time) are processed from the next working day.
How much does delivery cost?
Delivery is free on all UK orders, with no minimum spend.
Do you deliver outside the UK?
No – at the moment we only deliver within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking code. You can follow your parcel using the link in that email or on our Track Your Order page.
My parcel hasn't arrived – what should I do?
First check your tracking code for the latest status. If 13 working days have passed without delivery, please wait at least 3 more working days and then contact us at support@stilfullt.se. We'll help you sort it out.
Returns and Refunds
What is your returns policy?
You have 30 days from the day you receive your order to return it. Items must be unused (only tried on) and in their original condition. Full details are in our Refund Policy.
How do I return an item?
Please always contact us first at support@stilfullt.se before sending anything back. Our returns warehouse is located outside the UK, so we need to give you the correct return address and instructions. Returns sent without contacting us first cannot be processed.
Who pays for return postage?
If you change your mind or return an item for a standard reason, you pay the return postage. If the item is faulty or we sent you the wrong product, we cover the return costs.
When will I receive my refund?
Once we've received and checked your return, we'll refund you within 5 working days to your original payment method. Your bank may need a little extra time to process the refund.
I've received a faulty or incorrect item – what should I do?
Please contact us as soon as possible after delivery (ideally within 3 days) at support@stilfullt.se. Include your order number and photos that clearly show the problem, and we'll get back to you with a solution as quickly as possible. This does not affect your statutory rights.
Can I exchange an item for a different size or colour?
Exchanges are possible depending on stock availability. Contact our customer service team at support@stilfullt.se to request an exchange.
Payment
Which payment methods do you accept?
We accept Visa and Mastercard, as well as Apple Pay, Google Pay and Shop Pay. The payment methods available for your order are shown at checkout.
Is my payment secure?
Yes. All transactions are handled by Shopify Payments and encrypted using SSL. We never store your card details.
Which currency are your prices in?
All prices are shown in pounds sterling (GBP).
Contact and Company
How can I contact customer service?
You can reach us by email at support@stilfullt.se or by phone on +31 6 30 211 980. We reply within 1–2 working days, Monday to Friday.
Who runs Stilfullt?
Stilfullt is run by NVO Online, a Dutch e-commerce company.
Stilfullt is operated by NVO Online
Zinkstraat 24 Box C7130, 4823AD Breda, the Netherlands
KVK: 75725266 | VAT: NL002435450B16